Individuals and groups are bound to comply with the following terms and conditions.
These terms and conditions are for bookings at DWSS either in person, online or by telephone.
Please note that these terms and conditions can change at any time and it is your responsibility to check them before you make your booking.
Should you not agree to the terms and conditions set out below, you should not make your booking. Should you have any queries about the terms and conditions then please contact DWSS at [email protected] before confirming your booking.
Bookings made online or by telephone will be confirmed by email. A booking is confirmed when we receive term payment or monthly payment of the training session you have booked.
If you miss a pre paid training session for reasons due to the customer not being able to attend, this session is non-refundable.
We will endeavour to offer you an alternative training session within the week of the customer returning if their is space within that session. If this session is not taken this will be automatically deducted from the paid subscription you have subscribed for.
The stated year groups for DWSS sessions are guidelines only. Due to ability levels we hold the right to offer an appropriate training session for your child which may include younger players moving up or older players moving down year groups.
The standing order has been put into place to help support our customers and make payments more managable and affordable.
The standing order needs to be set up on the first of every month prior to starting training with DWSS. If the standing order has not been completed for the first of the month prior to training DWSS reserve the right to allow the player to train.
If you join DWSS during the month, payment will have to be made for the remaining training sessions of that month via our OpenPlay booking system on our website or by invoice on request.
If a player leaves early and the standing order is cancelled where there is an amount outstanding to be paid, DWSS will invoice the customer and this invoice must be paid within 7 days.
If your standing order is cancelled and you want to return to DWSS training DWSS reserve the right to offer your place to another customer. Please be aware spaces are limited and if you return to training you may have to be put on a waiting list for your child’s training session.
If you have become a member of DWSS and you have not set up your standing order or paid your termly fees prior to your child’s training sessions DWSS reserve the right to offer your place to another customer. Please be aware spaces are limited and if you return to training you may have to be put on a waiting list for your child’s training session.
It is important all payments where applicable are keep up to date to reserve your child’s training space.
If you need a new item of football kit due to wear and tear, damage or anything else, it is the customers responsibility to purchase and pay for the relevant item when needed. Contact DW Soccer School if you require additional football kit at [email protected]
Full Football kit is required to be worn at all times whilst attending training at DW Soccer School. If you need to wear thermal clothing with it being cold please wear this underneath your football kit, whether it being indoor or outdoor training. If the weather is wet you will need to wear your waterproofs underneath your DW Soccer School football kit. DW Soccer School waterproofs are available to purchase as well as other weather proof merchandise.
If full DW Soccer School football kit is not worn DWSS reserve the right for the child not to attend their training session.
Full payment of the days booked are to be made at the time of booking. Payments can be made online via the website or BACS payment. We do not accept payment by cheque, American Express.
Please contact DWSS at [email protected] if you wish to move your dates to another training session: this will be done free of any Admin Fees. If there is space, we will move them to the desired session.
If for any reason out of DWSS control that a Soccer Training session has to be cancelled we will contact the customer as soon as possible. We will do our best to move you to an alternative session. Refunds will not be given.
International Bookings
Children booked from overseas are required to have a good level of spoken English so that they can follow the instructions from the leaders and are able to communicate with the other children. We require a local telephone contact number and address once you are in the UK, in case of an emergency.
Special requirements
DWSS recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the Soccer School environment. It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.
It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the training sessions within the staffing ratios provided for their age group. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.
We are not able to provide additional staff to support a child above our standard ratios 1:12 for 4 to 5-year olds, 1:16 for 6-7-year olds and 1:20 for 8 years old and over, irrespective of any specific needs or medical conditions. Where we feel that a child is not coping within these ratios, we reserve the right to ask the parent/carer to come and collect their child. No refund will be available.
Health and Safety
All venues have been subjected to a risk assessment prior to becoming a DW Soccer School venue. Prior to each session, the venue will be checked for any potential hazards which may affect the safety of the group and ensure that the area is safe to go ahead.
In the event of the fire alarm sounding, all hirers plus children they are responsible for must vacate the building and muster at the furthest end of the school drive. Each Hirer is responsible for registering their members and advising the coach leader of any missing persons.
All users should wear appropriate footwear in the facility.
DWSS will not be responsible for any injury, illness, loss or damage.
It is the responsibility of the person making the booking to ensure that all details provided are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information. If we do not have all this information before the training session starts, your children will not be allowed to train.
DWSS requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs. DWSS will only administer medication if it has been prescribed by a doctor or other healthcare professional and we have a signed consent form from the primary carer.
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.
Essential prescribed medication including EpiPen’s must be handed in to the DWSS coach for safe-keeping. All DWSS First Aid policies are in line with Ofsted recommendations.
DWSS operates on a privately hired faculty which is also used by other personnel. DWSS will never leave your child unsupervised but we cannot be responsible for the actions of the other personnel.
In the event of an emergency DWSS may have to ask other personnel on site to assist in the matter to facilitate the safety of the child/children.
In the event of any suspicious activity is suspected that could endanger the safety of the children attending DWSS, we will immediately remove the children from the environment to a pre-planned meeting point and inform the police immediately.
All children MUST be collected by the session finish time (unless timings are otherwise specified at time of booking). If for any reason you are unable to collect by then, we ask that you call the Head Coach or Head Office as soon as possible. A member of staff will wait with your child until they are collected.
DWSS has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour. The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs. On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from the training. No refund will be made for any remaining part of the session and any costs associated with the exclusion will be the parents’ responsibility.
DWSS has a legal obligation to report any suspected child safety concerns to those attending DWSS to the appropriate authorities and agencies:
If anyone suspects/witnesses breaches of child safety at DWSS training sessions they are to contact the Company directors straight away on this contact number 07787 125227
Please be aware that DWSS occasionally take photographs/video footage of children in training sessions for promotional reasons. You will be asked to sign a consent form at the beginning of booking your training sessions for this. DWSS reserve the right to deny photography at any time during its training sessions in the interest of the children’s safety.
Children are prohibited from bringing electronic devices to training sessions. If it is a necessity then please make DWSS aware of this. We will keep hold of it during training and hand it back once the session has finished.
DWSS cannot guarantee any availability on its training sessions. As soon as a space becomes available customers whose information has been permitted to be stored on our waiting list will be notified at the earliest opportunity.
If you become a member of DWSS and decide to have time away from DW Soccer School we cannot guarantee your space will be available on return. We will do our best to offer you an alternative option if anything is available.
Parents will trust DWSS philosophy and approach to football training in a safe environment without the interruption from parents unless in the interest of safety.
DWSS will not share any of the data given to us with other parties.
These terms and conditions institute to an entire agreement between the parties here to and supersedes prior agreements and understandings between the parties.
The failure by either party to enforce at any time or for any period any one or more of the obligations arising under these terms shall not be a waiver of them or of the right at any time subsequently to enforce all the obligations arising under these terms.
DW Soccer School holds Public Liability Insurance of up to £5, 000, 000.
I understand that if I do not follow the Code, I may be:
Issued with a verbal warning or asked to leave
Required to meet with DWSS or CFA Welfare Officer
Obliged to undertake an FA education course
Requested not to attend future training sessions, be suspended or have my booking removed.
Required to leave DWSS along with any dependents and/or issued a fine
DW Soccer School abides by the FA Code of Conducts
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