TERMS AND CONDITIONS FOR MINI SCHOOLERS, DEVELOPMENT AND PLATFORM TRAINING SESSIONS
PDC – Player Development Centre
DWSS Booking Terms and Conditions
Individuals and groups are bound to comply with the following terms and conditions.
These terms and conditions are for bookings at DWSS either in person, online or by telephone.
Please note that these terms and conditions can change at any time and it is your responsibility to check them before you make your booking.
Should you not agree to the terms and conditions set out below, you should not make your booking. Should you have any queries about the terms and conditions then please contact DWSS at [email protected] before confirming your booking.
Bookings made online or by telephone will be confirmed by email. A booking is confirmed when we receive term payment or monthly payment of the training session you have booked.
If you miss a pre paid training session for reasons due to the customer not being able to attend, this session is non-refundable.
We will endeavour to offer you an alternative training session within the week of the customer returning if their is space within that session. If this session is not taken this will be automatically deducted from the paid subscription you have subscribed for.
Sessions are held during term-time only. Half-terms and Summer holidays we do not hold DWSS Training Sessions.
The stated year groups for DWSS sessions are guidelines only. Due to ability levels we hold the right to offer an appropriate training session for your child which may include younger players moving up or older players moving down year groups.
The standing order has been put into place to help support our customers and make payments more managable and affordable.
The standing order needs to be set up on the first of every month prior to starting training with DWSS. If the standing order has not been completed for the first of the month prior to training DWSS reserve the right to allow/not allow the player to train.
If you join DWSS during the month, payment will have to be made for the remaining training sessions of that month via our OpenPlay booking system on our website or by invoice on request.
We have taken into account all of our training sessions throughout the year (39 in total) and split this across 12 months. A payment of £27.60 is due every month regardless of any School half term/holiday period.
If a player leaves early and the standing order is cancelled where there is an amount outstanding to be paid, DWSS will invoice the customer and this invoice must be paid within 7 days.
If your standing order is cancelled and you want to return to DWSS training DWSS reserve the right to offer your place to another customer. Please be aware spaces are limited and if you return to training you may have to be put on a waiting list for your child’s training session.
If you have become a member of DWSS and you have not set up your standing order or paid your termly fees prior to your child’s training sessions DWSS reserve the right to offer your place to another customer. Please be aware spaces are limited and if you return to training you may have to be put on a waiting list for your child’s training session.
It is important all payments are set up as a monthly standing order and are keep up to date to reserve your child’s training space. Failure to do so will terminate your option of a standing order and payment going forward will be a ‘Term’ option only.
Once your remaining term has come to an end please ensure that the new term payment is made in advance of training to secure your place for the start of new term. Failure to purchase the new term in advance may result in your child losing their space at the relevant training session.
If you need a new item of football kit due to wear and tear, damage or anything else, it is the customers responsibility to purchase and pay for the relevant item when needed. Contact DW Soccer School if you require additional football kit at [email protected]
Full Football kit is required to be worn at all times whilst attending training at DW Soccer School. If you need to wear thermal clothing with it being cold please wear this underneath your football kit, whether it being indoor or outdoor training. If the weather is wet you will need to wear your waterproofs underneath your DW Soccer School football kit. DW Soccer School waterproofs are available to purchase as well as other weather proof merchandise.
To receive the FULL benefits of DW Soccer School, the player must purchase the full football kit.
If full DW Soccer School Football kit is not worn continually then the benefits the players is entitled to will be lost.
If full DW Soccer School football kit is not worn DWSS reserve the right for the child not to attend their training session.
Full payment of the days booked are to be made at the time of booking. Payments can be made online via the website or BACS payment. We do not accept payment by cheque or American Express.
Please contact DWSS at [email protected] if you wish to move your dates to another training session: this will be done free of any Admin Fees. If there is space, we will move them to the desired session.
Payment for the DW Soccer School Kit and Payment For Training Sessions must be made in order to reserve your child’s space at the relevant training session. Once these two payments have been made you will be entitled to your Player Profile and all the other benefits DW Soccer School provide. Failure to pay for either one of these, we reserve the right to offer your space to another child and subsequently will not receive the Player Profile or be entitled to the other benefits DWSS provide.
Where discounts are entitled on bookings, i.e Soccer Camp multiple days, only 1 discount will apply. The largest discount will override the smaller discount.
If for any reason out of DWSS control that a Soccer Training session has to be cancelled (I.e inclement weather or
circumstances beyond our control (i.e. medical emergency, traumatic event, family bereavement etc.) we will contact the customer as soon as possible. We will do our best to move you to an alternative session. Unfortunately refunds will not be given.
Children booked from overseas are required to have a good level of spoken English so that they can follow the instructions from the leaders and are able to communicate with the other children. We require a local telephone contact number and address once you are in the UK, in case of an emergency.
DWSS recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the Soccer School environment. It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.
It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone for a free trial or any of our other services that we provide, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the training sessions within the staffing ratios provided for their age group. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.
We are not able to provide additional staff to support a child above our standard ratios 1:12 for 4 to 5-year olds, 1:16 for 6-7-year olds and 1:20 for 8 years old and over, irrespective of any specific needs or medical conditions. Where we feel that a child is not coping within these ratios, we reserve the right to ask the parent/carer to come and collect their child. No refund will be available.
Where we feel an individual is finding instructions challenging and the coach is having to spend more time with an individual at the detriment of the group, for safeguarding DWSS reserve the right to communicate with the parent/guardian of the child about this is. If necessary training may have to be stopped.
Health and Safety
All venues have been subjected to a risk assessment prior to becoming a DW Soccer School venue. Prior to each session, the venue will be checked for any potential hazards which may affect the safety of the group and ensure that the area is safe to go ahead.
In the event of the fire alarm sounding, all hirers plus children they are responsible for must vacate the building and muster at the furthest end of the school drive. Each Hirer is responsible for registering their members and advising the coach leader of any missing persons.
All users should wear appropriate footwear in the facility.
DWSS will not be responsible for any injury, illness, loss or damage.
It is the responsibility of the person making the booking to ensure that all details provided are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information. If we do not have all this information before the training session starts, your children will not be allowed to train.
Illness and First Aid
DWSS requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs. DWSS will only administer medication if it has been prescribed by a doctor or other healthcare professional and we have a signed consent form from the primary carer.
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.
Essential prescribed medication including EpiPen’s must be handed in to the DWSS coach for safe-keeping and be made aware if this before joining/participating in the training sessions. All DWSS First Aid policies are in line with Ofsted recommendations.
DWSS operates on a privately hired faculty which is also used by other personnel. DWSS will never leave your child unsupervised but we cannot be responsible for the actions of the other personnel.
In the event of an emergency DWSS may have to ask other personnel on site to assist in the matter to facilitate the safety of the child/children.
In the event of any suspicious activity is suspected that could endanger the safety of the children attending DWSS, we will immediately remove the children from the environment to a pre-planned meeting point and inform the police immediately.
All children MUST be collected by the session finish time (unless timings are otherwise specified at time of booking). If for any reason you are unable to collect by then, we ask that you call the Head Coach or Head Office as soon as possible. A member of staff will wait with your child until they are collected.
DWSS has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour. The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs. On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from the training. No refund will be made for any remaining part of the session and any costs associated with the exclusion will be the parents’ responsibility.
DWSS has a legal obligation to report any suspected child safety concerns to those attending DWSS to the appropriate authorities and agencies:
If anyone suspects/witnesses breaches of child safety at DWSS training sessions they are to contact the Company directors straight away on this contact number 07787 125227
Photography / Filming
Please be aware that DWSS occasionally take photographs/video footage of children in training sessions for promotional reasons. You will be asked to sign a consent form at the beginning of booking your training sessions for this. DWSS reserve the right to deny photography at any time during its training sessions in the interest of the children’s safety.
Children are prohibited from bringing electronic devices to training sessions. If it is a necessity then please make DWSS aware of this. We will keep hold of it during training and hand it back once the session has finished.
DWSS cannot guarantee any availability on its training sessions. As soon as a space becomes available customers whose information has been permitted to be stored on our waiting list will be notified at the earliest opportunity.
If you become a member of DWSS and decide to have time away from DW Soccer School we cannot guarantee your space will be available on return. We will do our best to offer you an alternative option if anything is available.
MODERN SLAVERY & HUMAN TRAFFICKING POLICY STATEMENT
We do not and will not tolerate modern slavery or human trafficking in our organisation or in our supply chain. This statement sets out the steps that we have taken and will take to eliminate, as far as possible, the risk of modern slavery and human trafficking taking place.
OUR GROUP STRUCTURE
DW Soccer School
OUR SUPPLY CHAINS
Our supply chains include suppliers of football equipment, IT and other office equipment, food and beverage suppliers, retail suppliers and digital media suppliers.
Our primary business relationships with third party companies are in the United Kingdom (UK).
OUR POLICIES ON MODERN SLAVERY AND HUMAN TRAFFICKING
Our Modern Slavery and Human Trafficking policy confirms our commitment to act ethically and with integrity in all our current and future business relationships. The policy confirms our intention to implement and effect systems to eradicate the risk of modern slavery and human trafficking taking place within our business and/or supply chains.
SUPPLIER ADHERENCE TO VALUES AND ETHICS
In endeavouring to ensure that modern slavery and human trafficking is not associated with our business, we now require key suppliers to provide us with details of their organisation’s Modern Slavery Policy Statements or, where they are not required to produce such statements, we ensure that such suppliers affirm to us that they do not endorse, enable or facilitate human trafficking or slavery within their business.
In addition to the above we also include provisions within our commercial contracts to ensure that suppliers understand our commitment to our policy; and that they take all reasonable steps to eliminate the possibility of modern slavery and human trafficking taking place in our supply chain.
ONGOING DUE DILIGENCE PROCESSES FOR PREVENTING MODERN SLAVERY AND HUMAN TRAFFICKING
We continually monitor existing suppliers and relationships to ensure that risks are mitigated. We have in place systems to:
Identify and assess potential risk areas in our supply chains.
Mitigate the risk of slavery and human trafficking occurring in our supply chains.
Monitor potential risk areas in our supply chains.
Protect whistle blowers.
To ensure all staff are aware of the risks of modern slavery and human trafficking to our business and within our supply chains, we deliver training to relevant personnel.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our company’s modern slavery and human trafficking statement.
DW SOCCER SCHOOL CODE OF CONDUCT (Respect, Manners and Work Hard)
WHEN I PLAY FOOTBALL, I WILL:
• Always bring the correct kit, footwear, shin pads and water bottle.
• Always play to the best of my ability and for the benefit of my group.
• Play fairly – I wont cheat, dive, complain or waste time.
• Respect my group, the referee, parents, spectators and my coach.
• Play by the rules, as directed by the coach/referee.
• Be gracious in victory and defeat – I will shake hands with my group, any other groups, referee, and coaches before or/and at the end of training.
• Listen and respond to what my coaches tell me in a respectable manner.
• Understand that a coach has to do what is best for the group and not one individual player.
• Talk to someone I trust if I am unhappy about anything at DW Soccer School.
I UNDERSTAND THAT IF I DO NOT FOLLOW OUR CODE OF CONDUCT, ANY/ALL OF THE FOLLOWING ACTIONS MAY BE TAKEN BY DW SOCCER SCHOOL, COUNTY FA OR THE FA:
• Be required to apologise to my group, any other groups, referee, parents, spectators or the groups coach.
• Receive a formal warning from the coach or DW Soccer School. • Be dropped or substituted.
• Be suspended from training.
• Be required to leave DW Soccer School.
• DW Soccer School may make my parent or carer aware of any infringements of the Code Of Conduct.
• The FA/County FA could impose a fine and suspension against DW Soccer School.
Parents Code of Conduct
Parents will trust DWSS philosophy and approach to football training in a safe environment without the interruption from parents unless in the interest of safety.
DWSS will not share any of the data given to us with other parties.
These terms and conditions institute to an entire agreement between the parties here to and supersedes prior agreements and understandings between the parties.
The failure by either party to enforce at any time or for any period any one or more of the obligations arising under these terms shall not be a waiver of them or of the right at any time subsequently to enforce all the obligations arising under these terms.
DW Soccer School holds Public Liability Insurance of up to £5, 000, 000.
I understand that if I do not follow the Code, I may be:
Issued with a verbal warning or asked to leave
Required to meet with DWSS or CFA Welfare Officer
Obliged to undertake an FA education course
Requested not to attend future training sessions, be suspended or have my booking removed.
Required to leave DWSS along with any dependents and/or issued a fine
DW Soccer School abides by the FA Code of Conducts