Updated as of 1st October 2021
DWSS Covid-19 Guidelines
We will be carrying out the following under the Government and FA Guidelines if restrictions are put in place:
– Risk assessments being carried out and sterilisation equipment available on site.
– Register of all participants and parent/guardian attending (track and trace).
– We will display an official NHS QR poster for participants to ‘check in’
– Training to be carried out with 1 metre social distancing for players, coaches (where we are able to do so).
– Sessions might include multiple groups of 30 where appropriate social distances are in place.
– A parent must stay on site whilst their child is training and adhere to the social distancing in place.
– Minimal contact of equipment between players before, during and after training.
– Parents to sanitise hands of their child before and after training.
– If anyone is intending to attend the activity and are showing symptoms of COVID-19 infection or have been in contact with someone displaying symptoms or have been diagnosed with COVID-19 then please do not attend for 2 weeks for  the wellbeing of everyone.
– Participants to bring own named water bottle and named hand sanitiser.
– Children must stay within the advised training area at all times.
– No car sharing to and from training.
– Participants to arrive 0-5 minutes before training starts and depart promptly when it finishes.
-If any accidents/injuries occur whilst training we ask the parents for support in the first instance.  Naturally if it is a emergency, our coaches will apply first aid, using the PPE that we have supplied at DWSS.
-Under Tier 4 restrcitions if you are travelling from a different county to Hertfordshire you will be unable to attend DWSS training.  DWSS will hold your sessions as a credit until training can resume out of Tier 4.
If requested by Track and Trace officials DW Soccer School will provide attendance/contact information as requested.
-PLEASE NOTE: It is NOT mandatory for your child to train if you are concerned in anyway please feel free to speak to a coach or member of DWSS staff who can discuss a phased or delayed return.

Talk Football with DW 

  • The main objective of the call with Darren Ward is to help support development with the individuals/s through DW Soccer School.
  • Anyone under the age of 18 will need an adult to accompany them throughout the duration of the call via Zoom/Facetime for safeguarding purposes.
  • The call is to talk about football and related topics to football.  We reserve the right to end the call earlier than the confirmed/paid time if any inappropriate behaviour/language is used.
  • Name, age, gender and topic/s of discussion have to be confirmed before the paid for/allocated talk starts.
  • Calls are a maximum of half an hour. (Unless alternative booking times are agreed beforehand).
  • Calls must be taken during the slot you have reserved and paid for.  If you are late to the call the call will still finish at the allocated time.
  • Sessions to be paid in advance of the scheduled call.  If not DW Soccer School reserve the right to cancel the session and offer it to another individual.
  • Cancellation of a minimum of 48 hours notice is required for a full refund.  
  • No refunds given if cancellation is less than 48 hours notice (an alternative slot can be offered if available).   
  • DW Soccer School reserve the right to rearrange a call if technical difficulties occur.
  • Some calls maybe recorded for training purposes.
  • Calls are for private use only and not allowed to be shared via social media or any other communication platform unless agreed with DW Soccer School.


DWSS Booking Terms and Conditions

Individuals and groups are bound to comply with the following terms and conditions.

These terms and conditions are for bookings at DWSS either in person, online or by telephone. 

Please note that these terms and conditions can change at any time and it is your responsibility to check them before you make your booking. 

Should you not agree to the terms and conditions set out below, you should not make your booking. Should you have any queries about the terms and conditions then please contact DWSS at [email protected] before confirming your booking.



Bookings made online or by telephone will be confirmed by email.  A booking is confirmed when we receive term payment or monthly payment of the training session you have booked. 

If you miss a pre paid training session for reasons due to the customer not being able to attend, this session is non-refundable.  

We will endeavour to offer you an alternative training session within the week of the customer returning if their is space within that session. If this session is not taken this will be automatically deducted from the paid subscription you have subscribed for.

Sessions are held during term-time only.  Half-terms and Summer holidays we do not hold DWSS Training Sessions.

The stated year groups for DWSS sessions are guidelines only.  Due to ability levels we hold the right to offer an appropriate training session for your child which may include younger players moving up or older players moving down year groups.


Standing Order

The standing order has been put into place to help support our customers and make payments more managable and affordable.

The standing order needs to be set up on the first of every month prior to starting training with DWSS.  If the standing order has not been completed for the first of the month prior to training DWSS reserve the right to allow the player to train.

If you join DWSS during the month, payment will have to be made for the remaining training sessions of that month via our OpenPlay booking system on our website or by invoice on request. 

We have taken into account all of our training sessions throughout the year (39 in total) and split this across 12 months.

If a player leaves early and the standing order is cancelled where there is an amount outstanding to be paid, DWSS will invoice the customer and this invoice must be paid within 7 days.

If your standing order is cancelled and you want to return to DWSS training DWSS reserve the right to offer your place to another customer.  Please be aware spaces are limited and if you return to training you may have to be put on a waiting list for your child’s training session.

If you have become a member of DWSS and you have not set up your standing order or paid your termly fees prior to your child’s training sessions DWSS reserve the right to offer your place to another customer.  Please be aware spaces are limited and if you return to training you may have to be put on a waiting list for your child’s training session.

It is important all payments where applicable are keep up to date to reserve your child’s training space.


Termly Payments

Once your remaining term has come to an end please ensure that the new term payment is made in advance of training to secure your place for the start of new term. Failure to purchase the new term in advance may result in your child losing their space at the relevant training session.


Football Kit

If you need a new item of football kit due to wear and tear, damage or anything else, it is the customers responsibility to purchase and pay for the relevant item when needed.  Contact DW Soccer School if you require additional football kit at [email protected]

Full Football kit is required to be worn at all times whilst attending training at DW Soccer School.  If you need to wear thermal clothing with it being cold please wear this underneath your football kit, whether it being indoor or outdoor training.  If the weather is wet you will need to wear your waterproofs underneath your DW Soccer School football kit.  DW Soccer School waterproofs are available to purchase as well as other weather proof merchandise. 

To receive the FULL benefits of DW Soccer School, the player must purchase the full football kit.

If full DW Soccer School Football kit is not worn continually then the benefits the players is entitled to will be lost.

If full DW Soccer School football kit is not worn DWSS reserve the right for the child not to attend their training session. 



Full payment of the days booked are to be made at the time of booking.  Payments can be made online via the website or BACS payment.  We do not accept payment by cheque or American Express.    

Please contact DWSS at [email protected]  if you wish to move your dates to another training session:  this will be done free of any Admin Fees. If there is space, we will move them to the desired session.  

Payment for the DW Soccer School Kit and Payment For Training Sessions must be made in order to reserve your child’s space at the relevant training session.  Once these two payments have been made you will be entitled to your Player Profile and all the other benefits DW Soccer School provide.  Failure to pay for either one of these, we reserve the right to offer your space to another child and subsequently will not receive the Player Profile or be entitled to the other benefits DWSS provide.

Where discounts are entitled on bookings, i.e Soccer Camp multiple days, only 1 discount will apply.  The largest discount will override the smaller discount.



If for any reason out of DWSS control that a Soccer Training session has to be cancelled we will contact the customer as soon as possible.  We will do our best to move you to an alternative session. Refunds will not be given.


International Bookings

Children booked from overseas are required to have a good level of spoken English so that they can follow the instructions from the leaders and are able to communicate with the other children.  We require a local telephone contact number and address once you are in the UK, in case of an emergency.


Special requirements

DWSS recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the Soccer School environment.  It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.

It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the training sessions within the staffing ratios provided for their age group. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.

We are not able to provide additional staff to support a child above our standard ratios 1:12 for 4 to 5-year olds, 1:16 for 6-7-year olds and 1:20 for 8 years old and over, irrespective of any specific needs or medical conditions.  Where we feel that a child is not coping within these ratios, we reserve the right to ask the parent/carer to come and collect their child.  No refund will be available.


Health and Safety

All venues have been subjected to a risk assessment prior to becoming a DW Soccer School venue.  Prior to each session, the venue will be checked for any potential hazards which may affect the safety of the group and ensure that the area is safe to go ahead.

In the event of the fire alarm sounding, all hirers plus children they are responsible for must vacate the building and muster at the furthest end of the school drive.  Each Hirer is responsible for registering their members and advising the coach leader of any missing persons.

All users should wear appropriate footwear in the facility.

DWSS will not be responsible for any injury, illness, loss or damage.

It is the responsibility of the person making the booking to ensure that all details provided are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information.  If we do not have all this information before the training session starts, your children will not be allowed to train.


Illness and First Aid

DWSS requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs.  DWSS will only administer medication if it has been prescribed by a doctor or other healthcare professional and we have a signed consent form from the primary carer.

In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.

Essential prescribed medication including EpiPen’s must be handed in to the DWSS coach for safe-keeping and be made aware if this before joining/participating in the training sessions. All DWSS First Aid policies are in line with Ofsted recommendations.



DWSS operates on a privately hired faculty which is also used by other personnel.  DWSS will never leave your child unsupervised but we cannot be responsible for the actions of the other personnel.

In the event of an emergency DWSS may have to ask other personnel on site to assist in the matter to facilitate the safety of the child/children. 

In the event of any suspicious activity is suspected that could endanger the safety of the children attending DWSS, we will immediately remove the children from the environment to a pre-planned meeting point and inform the police immediately.  

All children MUST be collected by the session finish time  (unless timings are otherwise specified at time of booking).   If for any reason you are unable to collect by then,  we ask that you call the Head Coach or Head Office as soon as possible.  A member of staff will wait with your child until they are collected.  


Child Exclusion

DWSS has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour.  The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs.  On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from the training.  No refund will be made for any remaining part of the session and any costs associated with the exclusion will be the parents’ responsibility. 

DWSS has a legal obligation to report any suspected child safety concerns to those attending DWSS  to the appropriate authorities and agencies:

  • Police
  • NSPCC – 0808 800 5000
  • FA County Welfare Officer

If anyone suspects/witnesses breaches of child safety at DWSS training sessions they are to contact the Company directors straight away on this contact number 07787 125227


Photography / Filming

Please be aware that DWSS occasionally take photographs/video footage of children in training sessions for promotional reasons. You will be asked to sign a consent form at the beginning of booking your training sessions for this.  DWSS reserve the right to deny photography at any time during its training sessions in the interest of the children’s safety.

Children are prohibited from bringing electronic devices to training sessions.  If it is a necessity then please make DWSS aware of this. We will keep hold of it during training and hand it back once the session has finished.


Waiting List

DWSS cannot guarantee any availability on its training sessions.  As soon as a space becomes available customers whose information has been permitted to be stored on our waiting list will be notified at the earliest opportunity. 

If you become a member of DWSS and decide to have time away from DW Soccer School we cannot guarantee your space will be available on return. We will do our best to offer you an alternative option if anything is available.


Parents Code of Conduct

Parents will trust DWSS philosophy and approach to football training in a safe environment without the interruption from parents unless in the interest of safety.

  • Have fun; it’s what we’re all here for! 
  • Celebrate effort and good play from both sides 
  • Always respect the coaches and encourage players to do the same 
  • Stay behind the touchline and within the Designated Spectators’ Area (where provided) 
  • When players make mistakes, offer them encouragement to try again next time 
  • Never engage in, or tolerate offensive, insulting or abusive language or behaviour 


Data Protection

DWSS will not share any of the data given to us with other parties.



These terms and conditions institute to an entire agreement between the parties here to and supersedes prior agreements and understandings between the parties.

The failure by either party to enforce at any time or for any period any one or more of the obligations arising under these terms shall not be a waiver of them or of the right at any time subsequently to enforce all the obligations arising under these terms.

DW Soccer School holds Public Liability Insurance of up to £5, 000, 000.


I understand that if I do not follow the Code, I may be: 

Issued with a verbal warning or asked to leave 

Required to meet with DWSS or CFA Welfare Officer

Obliged to undertake an FA education course 

Requested not to attend future training sessions, be suspended or have my booking removed.  

Required to leave DWSS along with any dependents and/or issued a fine 

DW Soccer School abides by the FA Code of Conducts